Kaspersky Lab USA
Reviews and Complaints
Disappointed in Kaspersky Total Security
- Fact i could get customer service on the phone easily
- Kaspersky couldnt find malware on my computer
Virus & malware protection my ***
sent them an email from their last contact in November and received an automated response that the ticket number referenced was closed. If I still needed help to file a new ticket number. just what I expected, they did not send the recovery disc I requested and they...
It also included an apology that they were sorry I was having a problem but they could not detect an issue.
Took the laptop to a professional computer diagnostic technician and they not only found the malware but found that it had spoofed itself into ten variations and that everytime they tried to clean one it would spoof up another versions. Infected root directory as well. the technician is now down to one version, but the cleaning tool they used cannot complete the task because Kaspersky is blocking the removal.
Six months plus and still can't used the laptop, thanks Kaspersky for the "totally worthless" Total Security package.
- Thought it was something that worked but did not
- Customer service
Preferred solution: Let the company propose a solution
Kaspersky failed, but it will cost to correct
Preferred solution: Deliver product or service ordered
Pain In My Online Time- Constant Kaspersky Pop Ups
Kaspersky Charged me double.
Preferred solution: Price reduction
Wont install
Kaspersky problems
I did an online chat with Sharia M. She assured me that I would get an email within 5 minutes, as that would have the trouble shooting number.
It is now over 3 hours and no email. I asked what can I do if I don't get the email, she said just start another chat.
Guess I am now forced to remove Kaspersky.
I paid $99 for it.
This company sure knows how to rip off the consumer.
- Have a disk for installation
- Not finding customer service easily
Preferred solution: Deliver product or service ordered
Auto Renewal is a Complete Scam
In August 2014 I saw a charge go through my Paypal account for an auto renewal. I called Kaspersky and complained as I didn't recall setting this up - they actually went through Paypal account because my credit card number had changed.
How are they allowed to do that? I cancelled with Kaspersky over the phone and turned off auto renewal on PP. Skip to Aug 2015 and once again Kasperesky had charged my credit card again (and again, my cc number had changed). Customer service told that I had not cancelled the account last year (I have notes)!
So frustrating! We will see if they try and charge me again, next year.
Kaspersky Customer Service Sucks
- Uninstalling their software
- No support
Preferred solution: I want to prevent other consumers from falling prey to this scam! Kaspersky does not care if their product serves you well, they just want your mone!
Support demanding more money
- Very poor customer service
- Customer service
- That their support demanded more money from us to help us
Preferred solution: Deliver product or service ordered
Poor contact, no solutions
- No support
Preferred solution: Clear communication based in U.S.
Scans Abort before finishing
- Program
- Software design
Preferred solution: Fix the s/w design: detect and log 'encrypted archives', continue the scan without interuption, and report the discoveries in the summary.
UNAUTHORIZED CHARGES FOR SUBSCRIPTION RENEWALS
- Inability to resolve billing issues
- Duplicate billing
- Very poor customer service
Preferred solution: Let the company propose a solution
Kaspersky Anti-Virus Review
2015 Internet security did not work
- Program
Preferred solution: none. go to ***
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No help still from Kaspersky, the reply was scripted "previous ticket closed due to no reply, please submit a new service request".
If it wasn't automated the person who replied certainly didn't read that they laptop was unusable for the last six months (now seven).
Automated replies equal no customer service.